Shipping

What does shipping cost

Savoir Luxury offers different shipping options to meet your needs as listed below.

Western Europe: €10.00

Rest of Europe: €16.00

Worldwide: €24.00

All orders consisting of €500.00 or more are free of shipping costs.

What if the delivery time has expired and I have not received my product yet?

Please contact Savoir Luxury at info@savoirluxury.com

How long will it take untill I receive my order?

All items are custom made to order. The Beaded and Macrame collection are shipped within a few days, the Stingray collection typically within two to three weeks. Please allow additional time for transportation

Are my products insured during shipment?

Yes. All products are insured during shipment by DHL accordance their conditions

To which countries does Savoir Luxury ship their products?

Savoir Luxury ships their products worldwide.

Purchase

How can I order my product?

Via our website SavoirLuxury.com you will be guided through the ordering process.

Which payment methods are accepted by Savoir Luxury?

Savoir Luxury accepts Visa & Mastercard (with a maximum of €1000,-), PayPal, iDeal and Bancontant for payments. Please contact us for payments via direct banktransfer.

Refund

What is the refund policy of Savoir Luxury?

Products from SavoirLuxury.com are custom made to order. All sales are final and therefore a refund or exchange is not possible.

Warranty

What is Savoir Luxury's product warranty?

Savoir Luxury shall provide a warranty for all items to be delivered by it for a period of 12 months following purchase. The warranty shall cover any possible production errors whereby the product is not sound, but not normal wear and tear and wearing damage such as scratches, knocking, crushing or a worn out top layer (e.g. as a result of contact with moisture/sweat or skin cleansing products), water damage, damage owing to the use of (aggressive) cleaning agents or exposure of the item to (excessively) high temperatures. Any entitlement to warranty shall expire at the time the consumer adapts, repairs or arranges the adaptation or repair of the item without the written consent of Savoir Luxury.

How can I return a product?

Please contact us on: info@savoirluxury.com